First off, let me say that I love our Murano.  We leased the car in 2006 and haven’t had any problems with it until last week when the battery died.  It was unfortunate timing because our lease is up at the end of September and we wanted to turn it in and get a new car.  We also really didn’t want to pay the vehicle registration in August which would only last us a couple months.

My wife called down to Glendale Nissan and told them our situation and the “Sales Manager” (I use this term VERY lightly) Chris told my wife: “No problem, we can get you into a new car no problem”.  I went down there yesterday and test drove a couple cars and eventually decided on the 2009 Maxima.  I really liked the way it drove and it had enough bells and whistles to keep me happy.

Tiffany and I were sitting with Tony who was working the deal with us and we told him: “This is what we want and this is how much we have to pay”.  After a little back and forth, he said “I talked to my manager and we can do it for this price”.  Of course, as soon as were working through the final paperwork, they change the price.  The monthly payment goes up and the money down increases by $2000.  Needless-to-say I wasn’t happy.

I spoke with Chris and the manger George both of whom were unapologetic.  I basically wasted five hours of my life coming down here, got a babysitter to watch the kids while my wife came down to the dealership, all for nothing.   Of course they called when we got home and said we’ll we can do this, which wasn’t close to the original deal we agreed upon.

The bottom line is that this dealership represents Nissan.  We enjoyed our Murano and we were trying to remain loyal since we had such a good experience.  I can tell you, without a doubt, that we will not be purchasing another Nissan. Hopefully, they might learn something from this, but I doubt it.  Just take a look at their online reviews.  I wish I had checked them first.

Tags: Dealership, Glendale Nissan, Maxima, Murano, Nissan