Superstorm Sandy Takes Down the Internet!
Well… not really, but it did take down my personal email.
I have my email hosted with a company called Apps4Rent and up until now, I’ve had no problems with them. The service is cheap and reliable and have found the Hosted Exchange solution perfect for my personal needs. It wasn’t until Hurricane Sandy came through that I discovered what was underneath the veil.
Our service stopped working over 48 hours ago. Apparently, their servers are located in New Jersey on the bottom floor a building that is now completely flooded. They are pointing to a company called Atlantic Metro as the one’s who are fixing it. Here is what Apps4Rent says on their site:
The generator in our NY location has some technical issues which is being fixed now. Please visit https://twitter.com/atlanticmetro for latest updates.
So… I’ve been following Atlantic Metro on Twitter, trying to get status updates, etc and turn out that Apps4Rent are just their client! Great, so Apps4Rent is simply a reseller. I confirmed this by calling their support desk that is farmed-out to India and they know absolutely nothing. Here is a set of Tweets from Atlantic Metro:
I’m not really sure who I’m more mad at. Everyone knew this was going to be a “super storm” and flooding was eminent, so why not have a contingency plan in place? Still no real timeline in place and can’t get any answers. In the mean time, I’m searching for other places I can take my business because the lack of transparency and advanced planning is too concerning moving forward IF they are able to get this fixed.